The series below ran Jan – May 2023 and includes 45 minute sessions with MCU VP Risk Management, Donya Parrish, on high level discussion of the most common compliance hotline questions and discussion topics. Click on the title for the recording.
Account Ownership (Jan. 10, 2023)
Death of a Member (Jan. 24, 2023)
Advertising & Truth in Savings (Feb. 9, 2023)
Reg CC & Check Holds (Feb. 24, 2023)
Fiduciary Relationships (No longer available)
Garnishment & Levies (Mar. 21, 2023)
NCUA Share Insurance (This training has been replaced with the December 2025 NCUA session found in the NCUA Share Insurance section below.)
Business Account Basics (Apr. 25, 2023)
Trust Account Basics (May 9, 2023)
Bank Secrecy Act for Staff This October 2026 webinar with MCU VP Risk Management, Donya Parrish, a Certified BSA Compliance Specialist, covers the basic requirements of a credit union’s Bank Secrecy Act program, discusses money laundering basics, and highlights questions to ask about your own credit union’s BSA policy.
**For BSA training for board members or supervisory committee members, see our Directors Training Tools page.
BSA Email Series Our annual Bank Secrecy Act email series will be sent the week of January 25-29, 2027. It will include ten emails on sub-topics of BSA and a final self-test. If you need confirm you are signed up to receive the series, reach out to Donya.
Attorney Judd Jensen with Browning, Kaleczyc, Berry & Hoven, P.C. shared his expertise with the Compliance Officers Community in February 2025 on how to deal with their business accounts when an entity owner dies.
Session: Death of a Business Owner (Passcode: EC4*PPqm)
Handout: Death of a Business Owner Slides
The National Elder Fraud Hotline offers free help to people age 60 and older who may have been victims of financial fraud. The hotline is available by calling 833-FRAUD-11 (833-372-8311) and is staffed seven days a week from 8 a.m. to 9 p.m. MT. Credit union employees who suspect a member is being taken advantage of can call it too.
Elder Financial Exploitation (passcode: %5E1PkRK) is an August 2025 update on how your credit union can help combat financial exploitation in members age 60 and older. It details a Montana law allowing family member contact and delay of transactions. The training is intended as a tool to help credit union staff understand and recognize the red flags of financial exploitation, as well as how to respond to them and protect older members.
In December 2025, NCUA Consumer Access Specialist, Brian Beasley, presented an engaging 70-minute session on NCUA Share Insurance (Passcode: DLN=X3q#) to the MCU Compliance Officer and Training Communities. The recording can be found at the link above and you can use the slide deck template and script he provided to assist your credit union in using it for internal training.
Power Point Presentation Template
Share Insurance Script
NCUA Share Insurance Estimator
The Compliance Officers Community had a two-part webinar series in July 2025 on the topic of Reg. E with speaker Kristen Tatlock of KDT Consulting, LLC.
Reg E: Basics of the Regulation Passcode: $x3jJ#2q (slide deck)
Reg E: Handling Error Resolution Claims Passcode: FK6@U6sz (slide deck)
The CFPB’s FAQ on Reg E are available as an additional resource here
October 2025 Consumer Compliance Outlook issue on Regulation E and Instant Payment Services
