Connecting the Dots – Spring 2019


Practical Skills for Managing Difficult Conversations

Take advantage of this training designed and delivered by Kendra Edlin, executive director of Montana Credit Unions for Community Development.

In this half-day workshop, participants will learn their personality style and best practices for communicating with co-workers and members. They will also learn the importance of effectively giving and receiving feedback by connecting all communication to your credit union’s values and mission. Finally, practical skills will be taught on managing difficult conversations and the best ways to meet members’ needs through conversations (not a sales pitch!).

The End Result: Credit union teams will communicate more effectively with each other, because they’ll understand how to tailor their communication for their team members. Your staff will become exponentially more comfortable handling an unhappy member and learn how to offer products and services through meaningful connections and conversations.

Training Topics

  • 16 Personalities (a Myers Briggs Assessment with Empathy)
  • Values-Based Feedback
  • Managing Difficult Conversations
  • Conversations that Meet Our Members’ Needs

Investment and Who Should Attend

Support MCUCD’s great programs and future workshops … The half-day session is just $99 per person, and all registration fees will go to MCUCD. So, send your

  • teams to become communication experts
  • employees who help emotional members, and
  • staff members who cross-sell.

Kendra is offering this training in a number of communities around Montana. Find the location that best suits your needs OR email Kendra if you’d like her to bring the workshop directly to your credit union (15 person minimum).

To register, click on your training location. 

Kendra Edlin MCUCD Executive Director

800-745-5546, ext. 145

Direct: 406-324-7460